Thank you for choosing Pokémon Tales. We aim to provide fast and secure delivery service. Below are our shipping details:
1. Processing Time
Orders are typically processed within 1-3 business days. Processing times may be longer during holidays or due to inventory availability.
2. Shipping Methods and Delivery Time
- We offer standard and expedited shipping options. Fees and delivery times will be shown at checkout.
- Standard shipping usually takes 5-10 business days.
- Expedited shipping typically takes 2-5 business days.
3. Shipping Fees
Shipping costs depend on order weight, size, and destination. Some orders may qualify for free shipping. Fees are fixed once the order is confirmed.
4. International Shipping
We currently ship mainly within the United States. For international orders, please contact customer service. Import duties and taxes are the responsibility of the buyer.
5. Order Tracking
Once your order ships, you will receive a tracking number via email to monitor your package’s status. If you do not receive tracking info, please contact us.
6. Receiving Your Order
Please ensure your shipping address is accurate. We are not responsible for delays or lost packages due to incorrect addresses. Inspect packages upon delivery and report damages or missing items immediately.
7. Delays and Lost Packages
Shipping delays may occur due to carrier issues or weather. If you haven’t received your order within the expected timeframe, please contact us for assistance.
8. Returns and Exchanges Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or sent in error. Please follow our Return Policy instructions when returning items.
9. Contact Us
If you have any questions about shipping, please contact us at:
Email: decoration@pokemontales.org
Phone: +1 (279) 202-6412